Refund policy

At Nutowatch, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return and refund process under the following conditions.

1. Return Eligibility

Products can be returned within 7 days of delivery.
The watch must be unused, unworn, and in its original condition.
All original packaging, tags, manuals, and accessories must be included.
Items showing signs of wear, damage, or alteration will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return:

Watches damaged due to misuse or accidents
Items returned without original packaging
Clearance or final sale products

3. Return Process

To initiate a return:

Contact our support team at support@nutowatch.com within 7 days of delivery.
Provide your order number and reason for return.
Our team will provide return instructions.

4. Refund Policy

Once we receive and inspect the returned item, your refund will be processed.
Refunds will be issued to the original payment method within 5–10 business days.
Shipping charges are non-refundable unless the product was defective or incorrect.

5. Exchange Policy

If you receive a defective or damaged watch, you may request a replacement or exchange within 7 days of delivery.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your bank or payment provider. If the issue persists, contact our support team.